Clear handling for purchases and failed attempts.

The package name, price in Canadian dollars, attempt credits, mock-circuit credits, access period, discount, taxes, and total payment are shown before you confirm checkout. Please review and correct the order before paying.

You may request cancellation within 7 days after purchase if no station attempt or mock circuit from the package has been started. If approved, the package credits are removed and the payment is returned to the original payment method. Payment-provider processing time may apply.

Once any included attempt or mock circuit has started, the package is generally non-refundable because digital practice access has been delivered. This does not limit rights you may have under applicable consumer law. We may offer a credit restoration or partial remedy where appropriate.

If an OSPE-Prep platform failure prevents a paid attempt from being completed or scored, submit the attempt reference to info@arcmetric.ai. We will review retained events and normally restore the attempt credit when the failure is verified. Duplicate requests, completed scored attempts, user-abandoned stations, unsupported devices, denied browser permissions, or local internet interruptions do not automatically qualify.

A 100% discount or educator beta code produces no cash refund. Credits acquired through a promotion can be corrected, replaced, or withdrawn if the code was misused or applied in error. Unless stated otherwise, promotions cannot be combined or exchanged for cash.

Email info@arcmetric.ai from the address on your candidate account. Include the checkout confirmation or purchase date and explain the request. Do not send a card number. We may ask for information needed to verify the purchase and account.

This policy does not override non-waivable consumer rights. If required pre-purchase information or a copy of an applicable internet agreement was not provided, additional cancellation rights may exist under law.